Over the years we have worked very hard to develop and maintain a reputation for providing world-class customer service. You have our commitment that we will do everything we can to ensure that your every experience with us will be a positive one.
If you purchase our boxes and are not satisfied, you can return them within (10) days from your delivery arrival date for a refund. No partial returns are offered and all returns are subject to a 15% restocking charge. You have to arrange for, and pay for return shipping. Your credit card will be credited once the packages are received by our warehouse.
If your order does not arrive within (3) business days of your expected delivery date, you may return or refuse your order for a full refund, including delivery and return shipping. Your credit card will be credited once the packages are received by our warehouse. Click Here to check our current expected delivery time. Please note that the first shipping day is considered the business day after your order placement, before 4pm EST. You must fill out the Return Form link listed below.
Please Note: If your delivery does arrive after the expected delivery date, and you decide to keep your order, no credits or discounts of any kind can be offered.
If your order is considered "lost" or delivered to the wrong location without correction, your credit card will be credited the full order amount, including all shipping charges. You must fill out the Return Form link listed below.
If you refuse delivery of an order arriving within the delivery grace period your account will be credited once the packages are returned to our warehouse less applicable delivery charges to and from your destination. Please note that our shipper charges $11/package for refusals. Such fees will be deducted from your credit.